WE'RE HERE TO HELP
Student to Scholar Support
Tell us what you were trying to do, what happened, and which device you were using. Please leave passwords and sensitive student records out of the message.
Last updated August 28, 2026
Email support
For the fastest diagnosis, include the screen name, mobile device model or browser, and the approximate time the problem occurred.
Account and invitation help
Family administrators invite students and additional administrators from Family Profiles in the web application. Invitation links are single-purpose and may expire. If a link fails, ask the family administrator to revoke the pending invitation and send a new one.
If the mobile email/password sign-in reports that the address has not been verified, choose Resend verification email there and use the newest message. This resends an existing signup confirmation; it does not create an invitation.
Use password recovery if an existing confirmed account cannot sign in.
Delete an account
In the mobile app, open Configure → Account & access → Review account deletion. The app will explain exactly which account and family records will be removed before asking for confirmation.
Privacy requests
For access, correction, export, consent, or deletion questions, email the address above with “Privacy Request” in the subject. We may need to verify account ownership before disclosing or changing family information.
Service status
If the mobile app is offline, it may show a cached schedule while changes are temporarily unavailable. Reconnect, pull to refresh, and try the action again before contacting support.